Voloco FAQ

Press the circular red button once to start recording, then again to complete the recording.

Also, make sure you have enough free space on the device.

If you’re on iOS, try giving music library access to Voloco by opening the Settings app > Voloco > Microphone (enable).

On Android, you can adjust the audio delay after making a recording under the Settings menu.

We are currently working on a feature for both iOS and Android that will allow you to edit your voice after recording, including changing the delay.

Try plugging in headphones while using the app.

Try turning up the volume.

If you’re on iOS, try giving music library access to Voloco by opening the Settings app > Voloco > Microphone (enable).

At this time, we only have iOS and Android versions of the app.

A desktop plugin is on the roadmap, and may be released sometime in the future.

If you’re a developer, it is possible to purchase a license for the audio engine, which would be provided as an object executable with a C header.

Try giving music library access to Voloco by opening the Settings app > Voloco > Media Library (enable).

Voloco only supports loading songs purchased through the iTunes Store app, not through the Music app (Apple Music).

This is due to DRM restrictions imposed by Apple on the music from the Music app.

If you either purchased individual presets or have a subscription you need to do a status check. Make sure you have an internet connection and that you are logged into the store with the account that made the initial purchase. 

Double check that you are logged into the same iCloud account as when you made the purchases. You can check that by going to the Settings app > iCloud.

Try pressing the Restore button on the effect pack view.

You can request a refund and check your purchases at https://reportaproblem.apple.com/

Try updating to the latest version of iOS and Voloco.

Try uninstalling and reinstalling the app.

Make sure you don’t have too many apps open when using Voloco, since it needs a certain amount of processing power in order to run correctly.

Still having an issue? Contact Support

Close Menu