Voloco FAQ

Press the circular red button once to start recording, then again to complete the recording.

Also, make sure you have enough free space on the device.

Hello! It sounds like you have audio latency (delay) issues while recording in Voloco. Certain Android devices have latency issues that exist at the hardware/OS level, and while wish we could help with that we aren’t able to remake a phone (yet!).

We plan on releasing an update to Voloco by the end of 2019 to help improve the audio delay experience, but there are several features in the app you can use to help with the delay right now.

What you can do is turn off vocal monitoring in your settings (it’s in the Mixer view) so that the delay doesn’t distract you. Please try that and let us know if it helps. The mix panel is the third icon from the left (it looks like a mixer). Vocal monitoring is the top setting in the mix panel. On Android it is called “Mute live vocals.”

You can also now fix the delay between the backing track and vocals *after* you record by using  Edit mode – here’s a link to a YouTube video we recently posted explaining more about these options.
https://www.youtube.com/watch?v=Jt3Bjte0H_I&t=111s

If you’d like to see subtitles for the video in a language other than English, go to Settings —>  Subtitles –> Auto Translate and then select a language to see subtitles in your preferred language.

We also recommend recording with a corded headset – Voloco works best for all devices when you do this.

Try plugging in headphones while using the app. Voloco works best for all devices when used with headphones. 

We also recommend turning up the volume! 

We are working on developing a professional plugin and have released a free-to-use and download early (lite) version of the plugin (VST3/AU). You can download it here (or click “plugin” at the top of this page) 

Try giving music library access to Voloco by opening the Settings app > Voloco > Media Library (enable).

Voloco only supports loading songs purchased through the iTunes Store app, not through the Music app (Apple Music).

This is due to DRM restrictions imposed by Apple on the music from the Music app.

If you either purchased individual presets or have a subscription you need to do a status check. Make sure you have an internet connection and that you are logged into the store with the account that made the initial purchase. 

Double check that you are logged into the same iCloud account as when you made the purchases. You can check that by going to the Settings app > iCloud.

Try pressing the Restore button on the effect pack view.

You can request a refund and check your purchases at https://reportaproblem.apple.com/

Try updating to the latest version of iOS and Voloco.

Try uninstalling and reinstalling the app.

Make sure you don’t have too many apps open when using Voloco, since it needs a certain amount of processing power in order to run correctly.

Don’t use a pirated version of Voloco.

No, or at least you shouldn’t have. You should be able to restore your already purchased presets/effects. Please follow the restore procedure above where you see [iOS] Restore/Refund my purchases or [Android] Restore/Refund my purchases. If you are still having trouble we would be eager to fix it so please contact support.

We needed to simplify purchasing so that our team could stay focused on improving your Voloco experience with new effects and new features. 

Like the vast majority of apps, we support the most recent version of the app downloaded from the Google Play store or Apple App Store. We do not have access to older versions of the app after a new release. Older versions of an app could have bugs or work in any number of unpredictable ways with current hardware or mobile operating systems. 

We are sorry that you felt it necessary to download a hacked file claiming to be our app. More importantly, you have likely downloaded a virus as this is what many files claiming to be “free full versions” of apps are. Clean up your device and consider getting your apps from authorized sources in the future. 

Still having an issue? Contact Support