Voloco FAQ

Press the circular red button once to start recording, then again to complete the recording.

Also, make sure you have enough free space on the device.

If you’re on iOS, try giving music library access to Voloco by opening the Settings app > Voloco > Microphone (enable).

On Android, you can adjust the audio delay after making a recording under the Settings menu.

We are currently working on a feature for both iOS and Android that will allow you to edit your voice after recording, including changing the delay.

Try plugging in headphones while using the app.

Try turning up the volume.

If you’re on iOS, try giving music library access to Voloco by opening the Settings app > Voloco > Microphone (enable).

There is, check out the Plugin link at the top of the page.

If you’re a developer, it is possible to purchase a license for the audio engine, which would be provided as an object executable with a C header.

Try giving music library access to Voloco by opening the Settings app > Voloco > Media Library (enable).

Voloco only supports loading songs purchased through the iTunes Store app, not through the Music app (Apple Music).

This is due to DRM restrictions imposed by Apple on the music from the Music app.

If you either purchased individual presets or have a subscription you need to do a status check. Make sure you have an internet connection and that you are logged into the store with the account that made the initial purchase. 

Double check that you are logged into the same iCloud account as when you made the purchases. You can check that by going to the Settings app > iCloud.

Try pressing the Restore button on the effect pack view.

You can request a refund and check your purchases at https://reportaproblem.apple.com/

Try updating to the latest version of iOS and Voloco.

Try uninstalling and reinstalling the app.

Make sure you don’t have too many apps open when using Voloco, since it needs a certain amount of processing power in order to run correctly.

Don’t use a pirated version of Voloco.

No, or at least you shouldn’t have. You should be able to restore your already purchased presets/effects. Please follow the restore procedure above where you see [iOS] Restore/Refund my purchases or [Android] Restore/Refund my purchases. If you are still having trouble we would be eager to fix it so please contact support.

We needed to simplify purchasing so that our small team could stay focused on new effects, new features and the Voloco audio engine.

Most companies especially small companies stop supporting old versions of their apps quickly, we are no exception. Old apps could have bugs or work in any number of unpredictable ways with current hardware or mobile operating systems. 

We do our best to work on all current versions of Android and iOS but we can’t support old versions of operating systems. We sympathize with those who can’t upgrade but unfortunately we can’t satisfy everyone.

We will not provide downloads to old versions of our apps. And we only support current versions downloaded from the Apple App Store or Google Play Store. 

We are sorry that you felt it necessary to download a hacked version of our app, or whatever you downloaded. More importantly you are likely loading up your device with viruses from pirated or hacked apps. Clean up your device and consider getting your apps from authorized sources in the near future. 

Still having an issue? Contact Support

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